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Delivery Conditions

ROQU Mobilite Teknolojileri San. Ve Tic. A.Ş.

DELIVERY CONDITIONS

 

ARTICLE 1- PARTIES OF THE CONTRACT

SELLER:

  • Name/surname or Title: ROQU Mobilite Teknolojileri San. Ve Tic. A.Ş.

  • Address: Esenşehir Mah. Haseki Sok. No 22 Ümraniye 34776 İstanbul, Türkiye

  • Phone number: +90 850 800 6685

  • Email Address: info@roqumobility.com

 

BUYER:

  • TITLE: [Name & Surname]

  • Address: [Your Address]

  • Phone number: [Your Phone Number]

  • Email Address: [Your Email Address]

 

ARTICLE 2- SUBJECT OF THE CONTRACT:

The subject of these Delivery Terms (or the Contract) is the determination of the rights and obligations of the parties regarding the sale and delivery of the product/service specified in the contract, which the Buyer orders electronically or by telephone from the website ("Website") owned by the Seller, which has the specified qualities and sales price, in accordance with the provisions of the Law on the Protection of Consumers No. 6502 and the Regulation on Distance Contracts.

ARTICLE 3- THE PRODUCT SUBJECT TO THE CONTRACT:

3.1- The type, category, quantity, brand/model, color, and the total sales price including taxes are as specified in the service presentation information published on the website www.roqumobility.com and as indicated on the invoice, which is an integral part of this contract.

  • Product Name: [Products Name]

  • Quantity of the Product: [Quantity of the Product]

  • Selling Price (Including VAT): [Selling Price (Including VAT)]

3.2- Payment Method: Credit Card, Bank Transfer

3.3- In installment sales, due to being made only with credit cards belonging to banks, the buyer agrees, declares, and undertakes to separately confirm the relevant interest rates and default interest information from their bank.

3.4- Billing Address: [Billing Address]

ARTICLE 4- DELIVERY OF THE GOODS/SERVICE, PLACE OF PERFORMANCE OF THE CONTRACT, AND DELIVERY METHOD:

The Goods/Services shall be delivered to the [Delivery Address] requested by the buyer, in the manner of the courier defined by the Seller. Delivery by courier is only valid within the borders of the Republic of Türkiye.

ARTICLE 5- DELIVERY CHARGES AND PERFORMANCE: DELIVERY OF GOODS/SERVICES:

Products will be shipped within 30 business days from the date of payment, depending on your choice via the cargo company the Seller designated. The Seller does not undertake to ship the product on the payment day, and the Buyer acknowledges that delays may occur.

Delivery of the goods/services is made to the address requested by the Buyer. Delivery will be made as soon as possible after the stock is available and the payment for the goods is received in the ROQU Mobility Technologies account. The Seller is not responsible for any delays that may occur after the product is shipped.

Delays may occur due to force majeure events such as natural disasters or adverse weather conditions. We undertake to deliver the goods/services within 30 days. If for any reason the payment for the goods/services is not made or is canceled in the bank records, ROQU Mobility Technologies will be considered relieved of the obligation to deliver the goods/services. Delivery costs are borne by the Buyer.

ARTICLE 6- BUYER'S DECLARATIONS AND UNDERTAKINGS:

The Buyer shall inspect the goods/services subject to the contract before accepting delivery and shall not accept damaged or defective goods/services, such as those with dents, breakages, torn packaging, etc., from the shipping company. The received goods/services will be deemed undamaged and intact upon acceptance. For the delivery of the ordered goods/services, it is a prerequisite that the electronic confirmation of the distance sales contract has been made by the Buyer and the payment has been made by the Buyer's preferred method of payment. If the Buyer requests delivery to a different address other than their own or to another person's address, delivery will be made accordingly. Delivery expenses shall be borne by the Buyer. The delivery of goods/services is carried out by courier companies. The Buyer acknowledges that the product received from the courier is in good and undamaged condition.

ARTICLE 7- THE SELLER'S DECLARATIONS AND UNDERTAKINGS:

The Seller is responsible for delivering the subject goods/services in good condition, complete, in accordance with the specified qualities in the order, and with any applicable warranty certificates and user manuals. If the Seller believes that the performance of the goods/services has become impossible, they shall notify the Buyer before the expiration of the performance period. The amount paid and any documents shall be returned within 10 days. Goods/services sold with a warranty certificate, whether faulty or defective, may be returned to the Seller for necessary repairs under warranty conditions, in which case the delivery expenses shall be covered by the Seller.

Transportation insurance is provided by ... and any damage, loss, or theft of packages during transportation will be covered by insurance.

ARTICLE 8- SPECIFICATIONS OF THE PRODUCT/SERVICE SUBJECT TO THE AGREEMENT:

The type and category, quantity, brand/model, color, and the total sales price including all taxes of the product/service are as specified in the information provided on the product/service presentation page of www.roqumobility.com website and as indicated in the invoice, which is an integral part of this agreement.

ARTICLE 9- CASH PRICE OF THE PRODUCT/SERVICE:

The cash price of the product/service is included in the sample invoice sent to the Buyer via email after the order, along with the product.

ARTICLE 10- TIMED PRICE:

The price of the product/service according to the installment plan is included in the sample invoice sent via email at the end of the order and in the invoice sent to the Buyer along with the product.

ARTICLE 11- INTEREST:

Each year, it cannot exceed the interest rate determined by the Government of Türkiye and in any case, it cannot be more than 30%. The Buyer is responsible to the bank where they work according to Article 13. The responsibility of the Seller does not cover the interest to be applied under Article 13.

ARTICLE 12- CASH AMOUNT:

The down payment amount for the goods/service is included in the sample invoice sent by email after the order and in the invoice sent to the Buyer along with the product.

ARTICLE 13- PAYMENT PLAN:

The installment method chosen by the Buyer is valid. In installment transactions, the relevant provisions of the agreement signed between the Buyer and the cardholder's bank shall apply. The payment date for credit card payments is determined by the agreement between the bank and the Buyer. In the case of purchases made with a credit card and in installments, the Buyer can also track the number of installments and payments from the bank's account statement sent separately from the website.

ARTICLE 14- GENERAL PROVISIONS

The BUYER declares that he/she has read and informed himself/herself about the basic characteristics of the product subject to the contract, the sales price, and the payment method, as well as the preliminary information regarding delivery on the website www.roqumobility.com and has given the necessary confirmation electronically.

The BUYER, by confirming this contract electronically, confirms that he/she has obtained correct and complete information about the address to be provided by the Seller before the conclusion of the distance contracts, the basic characteristics of the products ordered, the price of the products including taxes, payment, and delivery information.

The SELLER is responsible for delivering the product subject to the contract in sound, complete, and in accordance with the specified qualifications in the order, and, if required by legislation, with warranty documents and user manuals.

ARTICLE 15- RIGHT TO WITHDRAW:

The Buyer may exercise the right of withdrawal within 14 (fourteen) days without giving any reason and without paying any penalty, starting from the delivery of the goods/services to himself/herself or to the person/organization at the address provided. Notification of the exercise of the right of withdrawal may be made either electronically through a continuous data carrier or in writing. In case of exercising the right of withdrawal, it is mandatory for the consumer to fill in the return-related sections on the invoice of the product delivered to the Buyer or to the third party whose information is provided above. The product to be returned within the 14-day period must be delivered with its box, packaging, and, if any, standard accessories. It is a prerequisite that the packaging and content are undamaged during the trial. In case of exercising this right, the original invoice of the product delivered to the third party, or the Buyer must be returned. In sales where gifts are given along with the product, if the right of withdrawal is exercised, the gift given will also be returned by the BUYER. The product should not be used if the right of withdrawal is to be exercised. The invoice must also be returned with the product. When the product reaches our return center, processing the refund takes 30 business days, and the refund amount will appear in your account within 3-5 business days.

RIGHT OF WITHDRAWAL CANNOT BE EXERCISED FOR GOODS/SERVICES:

Unless otherwise agreed by the parties, the consumer cannot exercise the right of withdrawal in the following contracts:

a) Service contracts where the service has been started with the consumer's consent before the expiration of the withdrawal period.

b) Contracts related to goods whose price is determined in stock exchanges or organized markets.

c) Contracts for the delivery of goods that are prepared according to the consumer's specifications or clearly personalized, which are not suitable for return due to their nature and may deteriorate rapidly or have an expiration date.

d) Contracts for the delivery of newspapers, magazines, and other periodicals.

e) Contracts for the provision of betting and lottery services.

f) Contracts for services provided instantly in electronic form and for non-tangible goods delivered instantly to the consumer.

ARTICLE 16- DEFAULT SITUATION AND LEGAL CONSEQUENCES:

In case of default by the BUYER, the BUYER agrees to compensate the SELLER for any damages and losses arising from the delayed performance of the debt.

If either party fails to fulfill its obligations under this agreement, they shall be deemed to be in default according to the general provisions. If the defaulting party fails to perform its obligation within the specified period without justified reason, the other party shall grant the defaulting party a period of 7 (seven) days to fulfill the obligation. During this period, if the obligation is not fulfilled, the non-performing party shall have the right to terminate the contract and claim compensation for the damages arising from non-performance of the contract.

ARTICLE 17- COMPETENT COURT:

In case of disputes arising from this contract, complaints and objections shall be referred to Consumer Arbitration Boards located at the place where the consumer purchased the goods or services or where the consumer resides, within the monetary limits announced by the Ministry of Industry, and Ministry of Trade every December. Consumer Courts have jurisdiction over disputes exceeding this limit. In places where Consumer Courts are not available, Civil Courts of First Instance have jurisdiction.

The two copies of this contract previously signed by the seller were signed and accepted by the buyer on [date] and one copy will be emailed to the buyer's email address.

 

SELLER

ROQU Mobilite Teknolojileri San. Ve Tic. A.Ş.

Esenşehir Mah. Haseki Sok. No 22 Ümraniye 34776 İstanbul, Türkiye

0850 800 6685

info@roqumobility.com

BUYER

[Buyer information]

 

[Buyer address]

[Buyer phone number]

[Buer email address]

 

Signature and Date:

(Buyer’s signature) (Date)

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